Refund & Cancellation Policy

1. Cancelling an Order

À la carte orders can be cancelled free of charge until the applicable meal cut-off time. After cut-off, cooking has begun and the order cannot be cancelled.

2. Pausing a Meal Plan

Subscriptions can be paused for up to 7 days in a billing cycle by notifying us before 9:00 PM the previous day. Paused days are added to the end of your plan.

3. Refunds

Approved refunds are processed to the original payment method within 5-7 working days. Cash-on-delivery orders are refunded by UPI transfer.

4. Quality Issues

Report any quality concern with a photograph within 2 hours of delivery. We will replace the meal on the next delivery or issue a credit note.

5. Non-refundable Cases

Incorrect address, unreachable phone number, or refusal to accept a correctly prepared order are not eligible for refund.